Shipping & Handling

When it comes to online shopping, one of the most important aspects for customers is the shipping process. At Addison Raes, we understand the significance of timely delivery and strive to provide an efficient shipping experience for our valued customers.

Our Shipping Policy is designed to address common questions and concerns related to shipping, ensuring transparency and clarity throughout the process. We want you to feel confident and informed about how your orders will be shipped and when you can expect to receive them.

Order Processing Time

We know that once you've placed an order, you're excited to receive your items as soon as possible. That's why we make every effort to process your order promptly. Please allow 1-2 business days for us to process your order before it is ready for shipping. Rest assured, our dedicated team works diligently to fulfill your orders with care and efficiency.

Shipping within the United States

Currently, we offer shipping services within the United States. The shipping time will vary depending on your location. If you reside near our facility in New York, you can expect to receive your order faster compared to customers in California. Our trusted shipping partners, UPS and USPS, estimate a delivery time of 2-8 business days.

Please note that personalized or custom orders require additional time for creation and delivery. These made-to-order items typically take 14 days to be crafted and shipped to your doorstep.

International Shipping

At this time, we regret to inform you that we do not offer international shipping. We are focused on providing a seamless shopping experience for our customers within the United States. However, we are constantly evaluating our options and may expand our shipping services in the future.

Shipping Rates

Shipping rates are calculated at the time of purchase based on the current pricing of our trusted carriers. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your orders. The shipping cost will be clearly displayed during the checkout process, allowing you to review and confirm before completing your purchase.

Returns, Refunds, and Exchanges

For information regarding returns, refunds, and exchanges, please refer to our dedicated Returns, Refunds, and Exchange Policy. This policy outlines the necessary steps and guidelines to follow in case you encounter any issues with your order. We are committed to resolving any concerns and ensuring your satisfaction with our products.

At Addison Raes, we value your trust and strive to provide an exceptional shopping experience from start to finish. Our Shipping Policy is designed to meet your expectations and deliver your orders in a timely and reliable manner. If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.