FAQ

1. What types of pet products do you offer?

We offer a wide range of pet products, including Cat Kickers and Dog Collars. Our products are designed to prioritize the comfort and enjoyment of both cats and dogs.

2. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact us at addisonraes.4u@gmail.com to initiate a return. For more details, please refer to our Returns, Refunds, and Exchanges policy.

3. How long does it take to process an order?

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

4. Do you offer international shipping?

At this time, we only ship within the United States. We do not offer international shipping.

5. How long does shipping take?

Shipping times depend on your location. If you live close to us in New York, you'll receive your order faster than if you live in California. The estimated shipping time is 2-8 business days. Please note that personalized or custom orders may take up to 14 days to create and deliver.

6. What is your refund process?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

7. Can I exchange an item?

The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item.

8. What if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

9. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.